ICO contributions confirmed, account restored, but no balance

Hi Community,

I recently restored my ICO account. Via check.tezos I confirmed my ICO contribution. Using my ICO details KYC, account activation via activaTez, and account restore through tezboz browser wallet worked fine. However, the account has no balance on it, tzstats shows just a fraction of a tezzy. Should be some thousand tezzies.
Does anyone have an idea or can help? It seems my ICO tezzies never arrived in the account?
Thanks so much.


Thanks so much, Shaun.
I opened a ticket via the website of the foundation, but after 3 days no reaction yet. I will try the telegram link.