Bitcoin Suisse KYC


#1

I am having issues resolving KYC process with the Bitcoin Suisse AG. Anyone with any suggestions or may be a contact with Bitcoin Suisse to escalate my issue. Thank you in advanced.


#2

there is no issue with KYC and BS. If you made a contribution with BS last year, KYC was the preliminary step to be accepted.


#3

So, are you saying, since I haven’t heard from them that I can assume that I have been denied?


#4

I am saying that you went through the KYC process at the time you made the contribution with Bitcoin Suisse. Contact them (email/phone) and they will tell you how to claim your xtz.


#5

I have, multiple times with no response in over 3 weeks. That is why I am here. Wanting to gather insight on why they might no be returning my emails. I have complied fully their request on KYC.


#6

Try:
Alexander Ostergaard Alexander.Ostergaard@bitcoinsuisse.ch


#7

Awesome. Thank you!!


#8

see also the last Bitcoin Suisse announcement a couple of weeks ago here